Returns policy

At Tempting Baits, we want you to be happy with your purchase. Because our products are consumable fishing baits, we have some specific conditions regarding returns.

Unopened and unused boilies

If you have changed your mind about your purchase, we will accept the return of unused boilies provided they remain in their original, unopened and sealed packaging. Please contact us within 14 days of receiving your order to let us know that you wish to return it. The product must then be returned to us in a condition suitable for resale.

Customers are responsible for the cost of returning unwanted items unless the product is faulty, damaged or has been supplied incorrectly. Once we have received and inspected the returned product, we will arrange the appropriate refund.

Opened packets or containers

For health, hygiene, quality and product-integrity reasons, we cannot accept returns of boilies where the original packaging or seal has been opened. Boilies and similar bait products are consumable products and, once opened, we cannot establish how they have been stored or handled. For this reason, opened products cannot be returned for a change of mind or because they are no longer wanted.

Please check your order carefully before opening the packaging.

Damaged, faulty or incorrect products

Your statutory rights are not affected by this policy. If your order arrives damaged, you believe a product is faulty, or we have sent you the wrong product, please contact us as soon as possible, preferably with photographs of the product and packaging. We will investigate the issue and, where appropriate, arrange a replacement or refund.

We will not ask you to return a product where doing so would be inappropriate or unsafe.

Returning an order

Before sending anything back to us, please contact us via our website so that we can confirm the return arrangements.

Returned products should be securely packaged and, where applicable, remain in their original packaging with all seals intact. We recommend obtaining proof of postage when returning an item, as we cannot accept responsibility for products that are lost or damaged while being returned to us.

Our commitment to you

We are a small business and every order matters to us. We want our returns process to be fair, straightforward and reasonable while also ensuring that the bait we sell reaches customers in the best possible condition.

Nothing in this policy is intended to restrict or remove any statutory rights you may have under UK consumer law. Online customers generally have a 14-day cancellation period for eligible goods, although specific statutory exceptions apply.

Tempting Baits reserves the right to update this policy where necessary to reflect changes in legislation or the products we sell.